Privacy Policy - By Flora Mamma

We are committed to providing a safe and secure online flower shopping experience. Flora Mamma takes the privacy of our customers and Website users seriously.  This page contains information about the steps and measures we take to protect your personal details and privacy.  
Updated: November 2018
For any questions or clarifications regarding this policy or how we use your personal information, you may contact us through email [email protected] or by phone +44 203 60 88 611.
Who Collects Your Data
Company: AJC International SRLs
Address: Corso Aspromonte 53, Oppido Mamertina 89014, Reggio Calabria Italia
P.IVA:  03002330805
Phone:  +44 203 60 88 611
Email: [email protected]
How We Collect Information
We collect information via the website when you:
  • place an order on our website
  • submit online forms including the use of “Contact Us” form
  • take part in a survey or competition on the website or by a third party site affiliated with us
  • correspond with us through phone or email
  • browse our website via cookies
Information Collected
We collect information that you provide directly to us when you make a purchase or send an email. Such information includes your Flora Mamma account username, password, first and last name, email address, billing address, phone number, credit card information (as part of payment information).
Our website also collects certain information automatically when you visit or browse our website. These information include IP address, browser, operating system, content or pages you access while visiting our website, time and date of access.
We may collect information by way of Cookies. A cookie (Internet or web cookie) is a piece of data sent to and saved on your web browser and sent back to our web server when you visit our website again. We use a Session Cookie that will be erased once you close the web browser and a Persistent Cookie that has an expiration date and can be deleted. Cookies allow us to improve user experience by personalising the content of the website for you.
Unless you disable cookies in your browser settings, our server will issue cookies to your computer when you log-in on our website. The cookies we use will not compromise your security. These small files that we collect only help us personalize the shopping experience, distinguish new visitors from repeat visitors, and track user trends.
What We Do With Collected Information
Your name, contact details, and credit card/payment details are used to process your order and provide you with our products and services. We may also use your name and contact details to communicate with you and provide customer support, obtain your feedback, and send you promotions and offers that we think may be of interest to you. You may opt-out of promotional communications at any time.
Along with the aforementioned personal details, your log-in data, IP address, browser type and version, time zone and location, and operating system may be used to help us monitor and analyze trends and activities and also manage, maintain and improve our website and our business pursuant to applicable laws.
Disclosure of Personal Information
Collected information will only be used for the purposes for which they are collected. Flora Mamma will not sell or rent any of your personal information.
We may share or transfer your personal information for the purpose of fulfilling our contract with you and that is to provide you with our products and service.
We may share your information with our third-party service providers that support different aspects of our business operations (payment processor, analytics providers, IT service providers, etc.).  
We may also share your information to other businesses that we acquire or with which we partner or merge. 
We may also disclose personal information to regulatory authorities in order to comply with law or the legal process.
We may also share information to enforce our website Terms & Conditions or to protect our rights. 
International Transfers of Data
Our website is hosted and data are stored outside of the European Economic Area (EEA). The web server is housed in United Kingdom while encrypted backups are stored in secured servers in U.S.A.  We are aware of the fact that countries outside EEA may not have the same level of protection of personal information as countries within the EEA but you can rest assured that we always demand our partners and trusted third-parties to adhere to the same measures and procedures that we follow when handling and protecting personal information.
Securing Personal Data
Flora Mamma takes all reasonable measures to ensure that every piece of information you provide is stored securely.  We will always strive to safeguard your personal data from unauthorized access, unauthorized disclosure, unauthorized alteration, misuse, accidental or unlawful destruction, or any other unlawful form of processing the personal data in our possession.
To preserve the security of your personal information, we use appropriate technical measures such as the use of encrypted storage, encrypted communication over the Internet, secured browser communication, restricted access to servers, and SSL technology.
Retention of Personal Information
We acknowledge and abide by the data protection law that states that we should not keep your information for longer than is required to complete the purpose for which it was collected. 
We will only retain your personal data for as long as necessary to fulfill an order or process a transaction and to satisfy any legal, reporting, or accounting requirements. After such need, we will delete your personal information.
Third Party Websites
You may find links to other websites at our Website. Flora Mamma has no influence on these third-party websites and cannot be held liable for the security measures these third-party websites perform to uphold data protection. We recommend that you also read these third-party websites’ terms and conditions and privacy statement.
Notification of Amendments to Privacy Policy
This is our current privacy policy. The information presented on this page replaces any other privacy statement for the website. We reserve the right to change this Privacy Policy at any time by posting the amended policy on the website without sending any notification to you. We recommend that you check this page from time to time to make yourself aware of any changes in this Privacy Policy.
Data Protection and Your Legal Rights
You can exercise your rights regarding the use and privacy of your personal information.
  • Under the General Data Protection Regulation, you have the right to be informed about how and why we collect your personal data. This page outlines the information about the purposes for processing personal information.
  • You also have the right to request a copy of the personal data that we hold about you. Feel free to contact us through email to request access to your personal information.
  • You may complete, update or rectify any personal information that we hold about you.
  • You may request that your data be deleted from our systems. This right, however, has limitations and only applies in certain circumstances. We may not be able to comply with your request when there is a need to abide by a legal obligation or to establish, exercise or defend legal claims.
  • Under some circumstances, you may request to limit the processing or stop the use of your personal data (when it is inaccurate or unlawfully processed, for example).
  • You have the right to request your personal data to be transmitted to you or to another controller in a machine-readable format.
  • Under certain circumstances, you may be allowed to object to the processing of your personal information.
We may require proof of identity or additional information for us to respond to and process requests and confirm your right to make such request. Legitimate requests will be responded to within one month of receipt although complex requests may take more time.
This page aims to provide information on how we handle your personal information and your rights to control it. If you have any questions or concerns that have not been covered, or if you have a complaint about how we process your personal data,  please contact our Data Protection Officer.
Personal Data Protection Department
Corso Aspromonte 53,Oppido Mamertina 89014,Reggio Calabria Italia
[email protected]