Types of personal information collected
Upon visiting the website and using its services, FloraMamma automatically collects certain personal information including but not limited to your name, date of birth, and contact information such as your telephone or mobile number. We also collect your user log-in details, time zone, web browser, IP address, operating system, and web pages you accessed during your visit at our website.
When you process a purchase through our website, FloraMamma will collect your email address, billing address, and if applicable, the contact information of your recipient. We also collect payment information such as your credit card details.
These automatically collected data are device information which uses a technology called ‘Cookies.’ Cookies are data files stored in your web browser and returned to our web server on your next website visit. FloraMamma uses a Session Cookie, these are data that will be removed once the web browser is closed. The website also uses the Persistent Cookie, these are data that will be deleted after an expiration date.
How FloraMamma uses your personal information
FloraMamma uses personal information to facilitate your use of its website, content, and services which includes but is not limited to order placement, shipping arrangement, payment processes, and confirmation of orders.
We also use personal information as needed when it comes to protecting the company’s privacy, safety, and rights especially in cases of fraud. Generally, FloraMamma uses this information to optimize the content and services of the website for a better and improved user experience through generation of analytics and data segmentation.
FloraMamma may also send promotional offers, request feedback, and provide customer service using your personal information. Please contact us if your wish to be excluded from receiving these communications.
Sharing and Disclosure of Information
FloraMamma does not engage in selling of your information to third parties. FloraMamma discloses and shares your personal information through the following processes below:
We share information with our florists in the purposes of delivering and fulfilling your purchases. Our florists may contact you or your recipient to guarantee high quality of products and services received.
We may store, process, and share your information with third parties who act as our partners in our business operations such as suppliers, vendors, subcontractors, analytics providers, agents, and service providers. You agree that the collection of information may be undertaken by the above mentioned third parties for business purposes and completion of the company services.
We may be required to disclose personal information to government agencies or law enforcement in response to a subpoena, search warrant, or any legal inquiry to prevent imminent danger and defend our rights and property as well as uphold the safety of our users.
International Data Transfers
The FloraMamma website and all its content are not under the jurisdiction of the European Economic Area (EEA) but are securely hosted in the United Kingdom with encrypted backups in U.S.A. web servers. FloraMamma, together with our trusted third party partners, guarantee protection of your personal information despite being outside the authority of EEA’s security measures.
Security Measures for Data Protection
FloraMamma uses security procedures and technology which would ensure protection of your personal information from unauthorized access, unauthorized disclosure, unauthorized modification, tampering, illegal destruction, and use.
Our security measures include encryption, access restriction to servers, SSL technology, and secured web browser.
Personal Information Retention
We fully comply with the data protection law which prohibits retention of personal information longer than it's required time to serve its purposes. The website shall only retain your information for records purposes used during placement of orders and other related transactions to which the information is required. The information will be immediately deleted following the fulfilment of its purpose.
Third Party Website Links
You are eligible to use your rights on the matters of security of your personal information.
- · In compliance with the General Data Protection Regulation, you have the right to know our personal information collection procedure and its purposes. This information may be acquired from this page.
- · You have the right to access your personal information and may request to impose changes on it such as correction, deletion, and updating.
- · You also have the right to request deletion of your personal data in our database, except for legal circumstances in which the Company has to abide with.
- · When necessary, you may ask to set limitations on the use of your personal information due to cited valid inaccuracies.
- · You have the right to request transmission of your personal information to you or to a device which can present it in a readable format.
- · You have the right to object to the processing of your personal data in circumstances deemed necessary.
If there is a need for you to claim any of these rights, you would be required to submit a proof of identity before the company can process your request. Once your request has been validated, kindly wait for a response within a month from the date of receipt. Please take note that the length of waiting time may vary depending on the complexity of the request.
Personal Data Protection Department