Valentine's Day 2023
As Valentine's Day approaches, we remind our customers to place their orders before February 10th for guaranteed delivery on February 14th. Orders placed after this date may result in delivery between the 15th and 17th of February due to the high demand for flowers during this time.
It's possible that certain keepsake items may need to be substituted due to increased demand during major holidays, particularly in single-flower arrangements such as rose or orchid bouquets. We will do our best to match the flower type, but may have to substitute with a different color.
Due to the limited availability of some flowers in different regions of Europe, substitutions may be required to complete your bouquet. However, we will ensure that the style, theme, and color scheme are maintained, using flowers of equal value.
Please note that flower availability may be limited during the Valentine's holiday due to inventory supplies. Despite this, we will make every effort to provide substitutions of equal value and style.
FloraMamma Terms of Service:
Please read and understand these terms and
The terms and conditions (“Terms”) on this
page should govern your use of FloraMamma (“the Company”) website. All content, information, and services
available in this domain www.floramamma.com (“the Website”) are subject to these terms and conditions.
By accessing and using any part of this
website, you are bound to have accepted the Terms in full. The Company reserves
the right to amend the terms by updating this posting from time to time, and
without notice so please make sure to visit this page regularly to review these
Terms. If, at any given time, you do not accept the Terms and its changes in
full, please leave the website immediately and do not access any services from
the Company through the Website.
In the case of system maintenance or
failure beyond the Company’s control, the Company will have no liability to you
if access to the Website has been suspended or terminated.
AND CUSTOMER INFORMATION
You agree that you hold a legal authority
to use the services of FloraMamma and abide by the Company’s Terms. You warrant
that your use of the Company’s services will be only for your personal use and
not operate on behalf of any business or name you are not authorized to
represent. In case of unauthorized use of the Website and prohibition of its
Terms, the Company reserves the right to restrict your access to the Website
and its services.
By using the Website service, you agree to
different polices and processes included in this Term implemented by the
Company upon purchase transactions. You will be required by the Website to
provide personal information such as name, delivery address, billing address,
email address, and credit card information. You certify that the information
you provide as customer is complete and without error and guarantee that the
Company will be notified once changes are imposed.
A standrd deliver fee of €10 applies to all orders.
The Website may also collect your IP
address information. The Company takes strict measures to keep your private
The Website’s services and content including
the graphics, art work, images, design, photographs, text, logos, product
names, layout, and software are solely owned by FloraMamma and its affiliates and
are protected by copyright, trademark, and other intellectual property rights
You are allowed to use the content and
services of the Website provided that you will use the content and services
exclusively for non-commercial and personal use and that you will not alter,
copy, transfer, distribute, display, and reverse engineer any portion of the Website’s
content and services other than for its intended purpose. You warrant that you
will use the Website and its services in accordance to the Terms.
PARTY CONTENT AND WEBSITES
FloraMamma assumes no responsibility,
liability, and has no control over links to websites operated by third parties.
The Company does not endorse any content or material of such websites such as
eCommerce payment, third-party ads, and social media sites. If you decide to
use third party content, you may leave the Website and access the third party
websites at your own discretion.
TO INFRINGING AND OFFENSIVE USE
When using the Website, you will not use it
for purposes that are obscene, illegal, racist, abusive, defamatory, and
damaging to the legal rights of other users or third parties. You also agree
not to post, upload, email, or send any material that can interfere and limit
the functionality of the Website. Moreover, you agree not to participate in
unethical and misrepresented advertising and engage in transactions using
unauthorized payment facilities.
By using the Website and services of FloraMamma, you agree to abide by the rules and procedures of the Company’s website
a) Product substitution policy –
The Company reserves the right to substitute the product with a variant of
similar or equal quality and value without notice of unavailability of the
ordered product. In the event that the
Company will not be able to supply a product nor its substitute variant, you
shall receive a notification from the Company and a reimbursement for not more
than 30 days from delivery date. If you have questions with regard to plant or
flower toxicity, you may Contact Customer Service for more information.
Policy on images – Images seen
on the website are for purposes of display only. FloraMamma’s actual products are
all hand-arranged with fresh flowers and may vary in appearance and texture from the
representation on the Website.
Policy on Pricing - Prices of products
are based on product availability and are subject to change without notice. The
prices posted on the Website exclude fees for shipping and handling. The
Website shall indicate a breakdown of fees before requiring of payment upon
Ordering Policy - By ordering
products for the Website and clicking the check-out button, you are bound to
fully comply with the provisions of the Terms.
As receipt of you order, the Company will send you an email confirmation
indicating your invoice address, order number, delivery address, and pertinent
Payment Policy – The Company accepts payment
via Paypal and credit card (VISA, Mastercard, and American Express). Applicable
surcharges may be required by the Company for Paypal and credit card payments.
The applicable surcharges are as follows: VISA (2.5%), Mastercard (2.5%), Paypal
(2.5%). When you process your payment through the Website, you thereby authorize
the Company to receive and disburse your payment to applicable payment
Delivery Policy – FloraMamma delivers flower, plant, and gift products to residential and business addresses
all over Europe.
e.1) The Company has no specified time of
delivery, however; services and products are guaranteed to be delivered that day.( The recipient must be available for acceptance of the delivery otherwise this must be agreed prior by both parties.)
e.2) For deliveries to
remote areas, you will be notified of availability of service or additional
surcharges that may incur. Additional surcharges also apply to deliveries
during peak seasons like Christmas Day, Valentine’s Day, International Womens Day and Mother’s Day and
re-deliveries brought by unforeseen circumstances such as absence of recipient
or wrong delivery address.
e.3) Orders made beyond 1:00 PM of a Saturday shall be delivered on a Monday after the weekend
e.4) Once you receive the product, you will be
responsible for preserving quality and prolonging shelf life and will waive the
Company of any liability of its loss or damage.
Cancellation, return, and
refund policy – If you wish to cancel your contract with the Company and return
the product, you may do so not later than 7 days after receiving the product.
For refund requests, you may refer to our Refund Policy.
ON COMPANY LIABILITY
You are bound to the Terms once you enter
the Website and use the Company services. The Company will not be held liable
for loss resulting from the following: (a) failure to abide by the Company’s
laws and procedures; (b) incorrect use of the Company’s products, and (c)
inappropriate use of the Company’s services. In addition, the Company is not
liable for any impairment of and delay in delivering services due to acts of
God, acts of war, labour disruptions, acts of terrorism, or any cause beyond
the control of the Company.
These Terms and the contract between you
and FloraMamma should be construed and governed in accordance to the European
laws. Any disputes between you and the Company shall be under the jurisdiction
of the European courts.
You agree to accept these Terms as a binding agreement between you and FloraMamma regarding the use of all its content and services in the Website.