Valentine's Day 2023
As Valentine's Day approaches, we remind our customers to place their orders before February 10th for guaranteed delivery on February 14th. Orders placed after this date may result in delivery between the 15th and 17th of February due to the high demand for flowers during this time.
It's possible that certain keepsake items may need to be substituted due to increased demand during major holidays, particularly in single-flower arrangements such as rose or orchid bouquets. We will do our best to match the flower type, but may have to substitute with a different color.
Due to the limited availability of some flowers in different regions of Europe, substitutions may be required to complete your bouquet. However, we will ensure that the style, theme, and color scheme are maintained, using flowers of equal value.
Please note that flower availability may be limited during the Valentine's holiday due to inventory supplies. Despite this, we will make every effort to provide substitutions of equal value and style.
FloraMamma Terms of Service:
Please read and understand these terms and conditions thoroughly.
The terms and conditions (“Terms”) on this page should govern your use of FloraMamma (“the Company”) website. All content, information, and services available in this domain www.floramamma.com (“the Website”) are subject to these terms and conditions.
By accessing and using any part of this website, you are bound to have accepted the Terms in full. The Company reserves the right to amend the terms by updating this posting from time to time, and without notice so please make sure to visit this page regularly to review these Terms. If, at any given time, you do not accept the Terms and its changes in full, please leave the website immediately and do not access any services from the Company through the Website.
In the case of system maintenance or failure beyond the Company’s control, the Company will have no liability to you if access to the Website has been suspended or terminated.
USER AND CUSTOMER INFORMATION
You agree that you hold a legal authority to use the services of FloraMamma and abide by the Company’s Terms. You warrant that your use of the Company’s services will be only for your personal use and not operate on behalf of any business or name you are not authorized to represent. In case of unauthorized use of the Website and prohibition of its Terms, the Company reserves the right to restrict your access to the Website and its services.
By using the Website service, you agree to different polices and processes included in this Term implemented by the Company upon purchase transactions. You will be required by the Website to provide personal information such as name, delivery address, billing address, email address, and credit card information. You certify that the information you provide as customer is complete and without error and guarantee that the Company will be notified once changes are imposed.
A standrd deliver fee of €10 applies to all orders.
INTELLECTUAL PROPERTY POLICY
The Website’s services and content including the graphics, art work, images, design, photographs, text, logos, product names, layout, and software are solely owned by FloraMamma and its affiliates and are protected by copyright, trademark, and other intellectual property rights laws.
You are allowed to use the content and services of the Website provided that you will use the content and services exclusively for non-commercial and personal use and that you will not alter, copy, transfer, distribute, display, and reverse engineer any portion of the Website’s content and services other than for its intended purpose. You warrant that you will use the Website and its services in accordance to the Terms.
THIRD PARTY CONTENT AND WEBSITES
FloraMamma assumes no responsibility, liability, and has no control over links to websites operated by third parties. The Company does not endorse any content or material of such websites such as eCommerce payment, third-party ads, and social media sites. If you decide to use third party content, you may leave the Website and access the third party websites at your own discretion.
PROHIBITION TO INFRINGING AND OFFENSIVE USE
When using the Website, you will not use it for purposes that are obscene, illegal, racist, abusive, defamatory, and damaging to the legal rights of other users or third parties. You also agree not to post, upload, email, or send any material that can interfere and limit the functionality of the Website. Moreover, you agree not to participate in unethical and misrepresented advertising and engage in transactions using unauthorized payment facilities.
TERMS OF SALE
By using the Website and services of FloraMamma, you agree to abide by the rules and procedures of the Company’s website and services.
a) Product substitution policy – The Company reserves the right to substitute the product with a variant of similar or equal quality and value without notice of unavailability of the ordered product. In the event that the Company will not be able to supply a product nor its substitute variant, you shall receive a notification from the Company and a reimbursement for not more than 30 days from delivery date. If you have questions with regard to plant or flower toxicity, you may Contact Customer Service for more information.
b) Policy on images – Images seen on the website are for purposes of display only. FloraMamma’s actual products are all hand-arranged with fresh flowers and may vary in appearance and texture from the representation on the Website.
c) Policy on Pricing - Prices of products are based on product availability and are subject to change without notice. The prices posted on the Website exclude fees for shipping and handling. The Website shall indicate a breakdown of fees before requiring of payment upon check-out.
d) Ordering Policy - By ordering products for the Website and clicking the check-out button, you are bound to fully comply with the provisions of the Terms. As receipt of you order, the Company will send you an email confirmation indicating your invoice address, order number, delivery address, and pertinent product details.
e) Payment Policy – The Company accepts payment via Paypal and credit card (VISA, Mastercard, and American Express). Applicable surcharges may be required by the Company for Paypal and credit card payments. The applicable surcharges are as follows: VISA (2.5%), Mastercard (2.5%), Paypal (2.5%). When you process your payment through the Website, you thereby authorize the Company to receive and disburse your payment to applicable payment entities.
f) Delivery Policy – FloraMamma delivers flower, plant, and gift products to residential and business addresses all over Europe.
e.1) The Company has no specified time of delivery, however; services and products are guaranteed to be delivered that day.( The recipient must be available for acceptance of the delivery otherwise this must be agreed prior by both parties.)
e.2) For deliveries to remote areas, you will be notified of availability of service or additional surcharges that may incur. Additional surcharges also apply to deliveries during peak seasons like Christmas Day, Valentine’s Day, International Womens Day and Mother’s Day and re-deliveries brought by unforeseen circumstances such as absence of recipient or wrong delivery address.
e.3) Orders made beyond 1:00 PM of a Saturday shall be delivered on a Monday after the weekend
e.4) Once you receive the product, you will be responsible for preserving quality and prolonging shelf life and will waive the Company of any liability of its loss or damage.
g) Cancellation, return, and refund policy – If you wish to cancel your contract with the Company and return the product, you may do so not later than 7 days after receiving the product. For refund requests, you may refer to our Refund Policy.
POLICY ON COMPANY LIABILITY
You are bound to the Terms once you enter the Website and use the Company services. The Company will not be held liable for loss resulting from the following: (a) failure to abide by the Company’s laws and procedures; (b) incorrect use of the Company’s products, and (c) inappropriate use of the Company’s services. In addition, the Company is not liable for any impairment of and delay in delivering services due to acts of God, acts of war, labour disruptions, acts of terrorism, or any cause beyond the control of the Company.
ACCEPTANCE OF AGREEMENT
These Terms and the contract between you and FloraMamma should be construed and governed in accordance to the European laws. Any disputes between you and the Company shall be under the jurisdiction of the European courts.
You agree to accept these Terms as a binding agreement between you and FloraMamma regarding the use of all its content and services in the Website.